Refund Policy

Last updated: 27 October 2026

All payments are final and non-refundable. Please read the plan details before you buy – the Starter plan exists so you can try the service first.

1. No refunds

Once a payment is made and the plan (its checks) is added to your account, it is 100% non-refundable: no refund, no cancellation, no partial refund and no exchange. This applies to every plan – student, instructor and institution – and to every payment method (PayPal or card, crypto, UPI, bank transfer, WhatsApp / Telegram).

2. A different score is not a reason for a refund

Different services, accounts, institutions and settings (bibliography, quotes, small matches, repository) give different similarity percentages. A different score from a school, teacher or another service does not mean a report is wrong, and being unhappy with a correctly made report is not a reason for a refund.

3. Plan end date

Checks can be used only while the plan is valid. When the plan ends, unused checks expire – they are not carried over, added to a new plan or refunded. Buying again while a plan is still valid adds the new checks and days to it.

4. Your file is your responsibility

A wrong, empty, damaged or unsupported file uses a check like any other; the check is not returned.

5. What we do fix (this is not a refund)

If a report was never made because of a fault on our side, we make it or give the check back.
If you were charged twice for the same order, or paid but the plan was not added, we add the plan or reverse the extra charge.
If a report seems to belong to a different file, tell us – we check it and run it again if it was our mistake.

6. Chargebacks

Chargebacks or payment disputes after the service was delivered, or false claims, lead to the account being suspended.

7. Contact

For a payment problem from point 5, write through the Support page or isolatedinfo@isolatedstudy.com (topic “Payment problem”) or in the chat, with your order number (it starts with IS-) and the email you paid with.